Privacy Policy

1. Information We Collect

Information you provide

• Account information: name, email address, profile photo
• Channel information: display name, handle, bio
• Payment information: processed and stored by Stripe (we do not store card numbers)
• Payout information: bank account or payout details provided to Stripe
• Content: live streams, videos, products, courses, messages, and comments
• Shipping addresses for physical product orders

Information collected automatically

• Device information: device type, operating system, browser type
• Usage data: pages visited, features used, interactions, session duration
• IP address and approximate location (city/region level)
• Camera and microphone data during live streams and calls (not stored beyond the session unless recorded)
• Cookies and similar technologies for authentication and preferences

2. How We Use Your Information

• Provide, operate, and improve the Water platform
• Process transactions and send related notifications
• Authenticate your identity and secure your account
• Display your content to other users (streams, products, courses)
• Enable communication between buyers and sellers
• Send service-related communications (order confirmations, account updates)
• Analyze usage patterns to improve features and performance
• Detect and prevent fraud, abuse, and policy violations
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may process your data:

• Firebase (Google) — Authentication and account management
• Stripe — Payment processing, payouts, and fraud prevention
• H2O RTC — Live video streaming and real-time communication
• PostHog — Product analytics and session recording
• Google Cloud Platform — Infrastructure, storage, and hosting

Each service operates under its own privacy policy. We recommend reviewing their policies for details on how they handle your data.

4. Recordings & Live Streams

• Live streams may be recorded and stored as video-on-demand content
• Recordings are associated with the streamer's account and may be publicly available
• Viewers who join interactively (via camera/microphone) may appear in recordings
• Chat messages sent during streams are stored and may be visible in replays

5. Data Sharing

We do not sell your personal information. We may share data in these situations:

• With sellers when you place an order (name, shipping address, order details)
• With payment processors to complete transactions
• With service providers who help us operate the platform
• When required by law, legal process, or government request
• To protect the rights, safety, or property of Water, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with notice)

6. Data Retention

• Account data is retained while your account is active
• Transaction records are retained as required for tax and legal compliance
• You may request deletion of your account and associated data at any time
• Some data may be retained in anonymized form for analytics
• Backups may retain data for up to 30 days after deletion

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your account and personal data
• Export your data in a portable format
• Opt out of analytics and tracking (via browser settings or contacting us)
• Withdraw consent for optional data processing

To exercise any of these rights, contact us at privacy@water.xyz.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected and how it is used
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Water is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@water.xyz.

10. Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS), secure authentication via Firebase, and PCI-compliant payment processing via Stripe. However, no system is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of Water after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

• Email: privacy@water.xyz
• Website: water.xyz